We appreciate you visiting our web site. We hope you find our site informative, helpful and gives you the information you need.

  Product Info

What is the process for product service email response ?

At Golfcustom.com we've made it easier than ever

for you to get answers to any questions you may have.

If you can't find your answer in our FAQ page then please do use contact enquiry form.

Input all your details as required plus Comments/ Enquiry.

(Your correct input details straight onto our system helps us help you in the quickest way possible).

Alternatively call 24/7 Product service response 0845 0569 227.

Leaving your phone message with one of our PA's. Please also provide your contact details & correct registered email address.

This is then converted onto our system. You will receive email response ASAP.

'Simple effective customer service' giving you total peace of mind.

*Please do check your email inbox for all customer service reply.

You will only need to make contact once for us to deal with any customer enquiry.

What information is required to place an order ?

All product orders are placed easily via secure online shopping cart service. Click add to cart button, select your product spec,

see calculated order discount deduction (if applicable)

then simply fill in your order form detail required.

Each order is treated with individual importance every step of the way. It is however essential to the smooth running of orders, that all data input you provide is correct. i.e. order spec, registered email address & delivery detail. Please also enter your billing information exactly as it appears on your credit card statement.

(Failure to do so shall delay or void order).

Customer invoice print statement available on check out completion page. Upon submitting each order you will also receive prompt acknowledgment email. Then once your order has been processed, you will receive a further finalised confirmation email including all your requirements.

* Please also note your account will be charged by Golf Custom. Expect to see GOLF CUSTOM, on your next statement, total charge relating to your order type.

Personnel detail provided is for Golfcustom.com use only.

We are committed to protecting your privacy.

(You can travel through most of our site without giving us any information about yourself. But we do need information to provide the services that you request).

What happens once your order has been placed?

Each order is treated with individual importance every step of the way & depending on your type of order we provide the following delivery durations; Non standard orders i.e. Special Assembly for extra individual players needs. Please allow 14 working days for U.K free delivery service. Ready to go products such as waterproofs, bags, and standard club orders will normally be dispatched within 48 Hours. Please allow 7 working days for UK free delivery service.

Deliveries are made on weekdays only (Monday to Friday, excluding Bank Holidays) between 08:30am and 6.00pm, and require customer signature. For orders outside U.K Mainland. Please complete the purchase process and we will contact you regarding any extra delivery duration.

Product re-stock service ?

From time to time during product season March - Nov items do go out of stock, this is due to the high demand levels of award-winning products. However our re-stock service is second to none, approx 21 day back order period only. Allowing customers to get back on course with minimum delay possible.

*Please note End of season Dec - March no re-stock is available for previous year sold out products. For more info please use contact enquiry form.

Non standard orders

i.e. Custom fit /Special Assembly for extra individual players needs ?

We provide Market leading Special Assembly Free Service for Non standard orders. This a separate service that is applied to standard product purchase as required.

Once your order has been processed, you will receive finalised confirmation email including all your club build spec requirements.

* Please also note your account will be charged by Golf Custom. Expect to see GOLF CUSTOM, on your next statement, total charge relating to your order type.

What discount terms do we offer ?

Customer Order Discount total is calculated within shopping cart check out @ 10% discount on product orders over £100.

(This applies to order goods placed via online service).

See web site product pages for latest seasonal product promos.

  Business Terms Info                                                                

What terms do we offer for your delivery of goods?

FREE U.K. MAINLAND DELIVERY (On order goods over £50 only).

Via DHL Securicor Omega Express delivery & logistics partners.

EUROPEAN DELIVERY - Please complete the purchase process and we will contact you regarding any extra delivery duration.

Delivery Guarantee: The supplier Golfcustom.com undertakes to inspect the goods again prior to dispatch to the Buyer and warrants them to be of merchantable quality/ correct order spec.

All goods shall be signed for upon delivery. Should the courier find there to be no answer at your specified delivery address, a goods contact card shall be left for your attention. Please use this card to contact courier service to rearrange delivery for a time which is convenient to you.

(*Please note, after the 1st delivery attempt the parcel will only be held for 5 working days; any parcels not delivered or collected within 5 days of the 1st attempted delivery will automatically be returned. Please therefore do not delay making contact with the couriers to arrange re-delivery or collection of your parcel).

Each delivery shall then require the customer purchase signature.
Any ship to address, different to Billing shall be subject to Personal ID requirements. Only then shall goods be dispatched.

Payment: Liability for payment of the goods shall arise on the Buyer's placement of order. We are certain that you will be delighted with all purchases from Golfcustom.com.

However, we understand that there are very rare occasions, when customers need to return goods to us. For your peace of mind and happiness we offer the following terms in respect of returns, refunds and repairs for our products.
        
What to do if you have changed your mind?

If you have simply changed your mind about your order

(i.e. wrong size or spec) and you wish to return your standard goods, then in line with the UK's Distance Selling Regulations you have the right to cancel the contract for the purchase of standard goods within a period of seven working days, beginning with the day after the day on which the goods are delivered.

Please contact us by email as soon as possible to inform us that you wish to cancel your order or calling 0845 0569 227 - 24 hours a day,
making sure that you quote your Order Number.

If your order has not been dispatched then we will cancel it immediately and no money will be debited from your payment card. However, if your order has already been shipped then you will need to return the goods to us (Please see return info below) at your own cost and within seven working days of the date that the item was delivered to you. Please note that we are unable to issue refunds for  any golf equipment products that show evidence of having been used. On receipt of the goods we will issue a full refund for the cost of the goods to your original payment method. Postage and insurance are not refundable.

If you send a product back for an exchange we will charge you for shipping the new product back to you (currently £7.50 U.K Mainland). You can either enclose a cheque with your return or we can debit the relevant amount from the payment card with which you made your original purchase. Return shipping costs can only be refunded where we have sent the wrong goods in error.

Non Standard Orders will be subject to re-charge.

If you send Special Assembly product/s back for spec change your order will be subject to re-charge cost £20 per set of irons or

@ £3 per club, plus return delivery.

(Delivery charge £7.50 U.K Mainland).

What to do if your goods are faulty or appear damaged upon arrival?

In the unlikely event that goods are faulty upon receipt please email or call 0845 0569 227 - 24 hours a day.
Within seven working days of delivery, we aim to replace any defective items with replacements. If this is not possible we shall issue a refund to you via your original payment method. Exchanged items will only be sent after we have received the defective item back from you in its original packaging.
Please inform us immediately if your goods were damaged in transit. If goods are visibly damaged on receipt it is advisable to accept delivery. We will then arrange for replacement goods to be dispatched, or an alternative course of action to be taken, if you so wish. In the unlikely event of any shortages please notify within 7 days of delivery.

What to do if your goods have developed a fault "within" guarantee period?

Products within the 12 month manufacturer's normal usage guarantee, should be sent back to returns address (see below).

Following inspection, we will, at our discretion, either repair, replace & return the item to you. Infact we operate the fastest return backup services in the golf industry. Processing duration 7-14 working days U.K delivery. Allowing customers to get back on course with minimum delay possible.

(*Please note, if we feel there is no manufacturing fault the item will be returned to you).
All products are backed by a 12 month manufacturer's normal usage guarantee from the date of purchase. This is underwritten by the manufacturers upon proof of purchase. Please email including your original order number if you have any questions.

What to do if your goods have developed a fault "outside"

guarantee period ?

Please email including a brief description of your damaged product.

We can then respond promptly.

(If you choose to proceed we shall then ask you to follow the return instructions below).

Following inspection customer services will again contact you regarding card payment cost.*Providing you with approx cost of inspection and repair including return shipping cost.

Full payment will be required before any repair is undertaken.

All new components fitted will include manufacturer's normal usage guarantee. Please allow 14 days delivery from date of payment.

   Returns Info                                                                            

For all returning goods please include your invoice copy with detail  

(name, address, order number as original proof of purchase).

Please make sure that the goods are packaged safely and securely, using the original packaging if possible, and that you use a signed service with adequate insurance to cover the cost of the equipment to return the goods. A £1.50 admin fee applies when correctly supplied items are returned and postage costs are not refunded.
Once a return is received a refund will be processed within 2 weeks of the item being received.

Returns Direct Address ;

Benross Golf (Returns)
Unit 5, Waterside Trading Estate,
Hamm Moor Lane,
Weybridge
Surrey KT15 2SN

We recommend that you use a reputable courier, such as Royal Mail for smaller items or Parcel force for larger items.
*Please note that responsibility for any product returned remains with you until such time as we receive it and a member of staff has signed for receipt of the goods.

(If you send a product back for an exchange you will be charged for shipping the new product back to you - Delivery £7.50 U.K Mainland).